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Specified Commercial Law Transaction Policy

Specified commercial law transaction

[Distributor] Majimuji Foods


[Representative Representative] Seiya Shimada

[Location] 258-6 Katsurenhama, Uruma City, Okinawa Prefecture

[Phone number] 098-988-5063

[E-mail address]

[Product Price] Displayed for each product. You can check the total amount during the purchase process.

[Payment method] Credit card payment (Visa / MasterCard / Amex / ChinaUnionPay / JCB / Diners / CartesBancaires / Discover / VisaElectron / Maestro)

[Shipping time] After confirming your order, it will be shipped within 2 to 5 business days. Please note that shipping may be delayed due to typhoons and weather, as well as if the destination is a remote island or far away.

[How to receive the product] It will be delivered by cool courier (Yamato Transport).

Please note that "Cool Express" cannot be delivered to the Izu Islands (excluding Oshima and Hachijojima) and Ogasawara Village (Ogasawara Islands).

[Regarding returns, defective products, and cancellations] We will accept returns and exchanges if the product is defective or defective due to our company. Please contact us within 7 days after receiving the item.

Please note that we do not accept returns or exchanges due to customer convenience.
If you do not wish to exchange for a non-defective product, we will refund the money to your designated account regardless of the payment method.


We will bear the shipping costs for returning and resending the product.

privacy policy

"Majimuji Foods" (hereinafter referred to as "our company") discloses information necessary for transactions and contact such as customer's name, address, telephone number, and e-mail address when customers use our company. I will. We comply with the Personal Information Protection Act and handle personal information in accordance with this privacy policy.

[Purpose of use of personal information]
We use the personal information we obtain for the following purposes:
1) For shipping products to customers and requesting payment
2) To inform customers about campaigns, products and services
3) To improve our services
4) To respond to customer requests and inquiries

[About management of personal information]
We manage personal information under the following system.
1) We will establish the necessary internal system in accordance with the Personal Information Protection Law and guidelines, and obtain a written pledge from employees to the effect that personal information will be handled appropriately.
2) We will limit the use of personal information only to employees who need it for business purposes, establish rules regarding the storage and management of media containing personal information, and take measures to protect personal information.
3) For personal information stored in the system, we will prepare an account and password so that only employees who need it for business can use it, and implement access authority management. Accounts and passwords will be strictly managed so that they are not leaked or lost.

[About third party provision]
We will not disclose personal information to third parties without your consent. However, this does not apply to the following cases.
・When there is a request from a public institution such as a court or the police based on laws and ordinances
・When there are special provisions in laws and regulations
・When there is a risk of harming the life, body, or property of the customer or a third party, and the consent of the person cannot be obtained.
・When it is necessary to protect or defend our rights, property or services from actions that violate laws and our terms of use and precautions, and we are unable to obtain the consent of the individual.

[Disclosure of personal information]
If there is a request for disclosure of personal information from a customer, we will disclose it only if we can confirm that you are the person.
Note: Identity verification method
Please send a copy of something that can prove your identity (driver's license, insurance card, etc.) to our company.
We will confirm the content and disclose it as soon as it becomes clear that it is the person himself/herself.

​ [Contact]

Please contact the following for inquiries regarding our handling of personal information.


Majimuji food

Address: 258-6 Katsurenhama, Uruma City, Okinawa Prefecture

TEL: 098-988-5063

Email Address:

Refund policy

[About cancellations, returns, and exchanges]

​ Please note that due to the characteristics of the product (food), we cannot accept returns due to customer preferences. Please note that the following products cannot be canceled, returned or exchanged.


(1) Items that cannot be canceled, returned or exchanged

・Refund due to customer's convenience

・Products used

・Products that have been scratched or soiled by the customer

・Other products that clearly state that they cannot be returned on the product introduction page.


(2) Disclaimer Please note that we are not responsible for the following content.

・The box had scratches and dents.
┗ We will not be held responsible for any dents in the box during transportation. Please note that there is a possibility that this may occur due to the transportation of the product.

・The product was returned because the product was not received.

┗ If the product is returned to us due to the customer's absence, etc., we will also charge the shipping fee for the return.

・The color and shape of the product was different from what I expected.

┗Please note that the color and thickness of the mozuku seaweed you receive may differ slightly from the photos on the online shop.

・Sand was mixed in the product.

┗Although we do our best to check the product, sand may be mixed in very rarely, so we would like to ask for your understanding.

In the unlikely event that sand is mixed in, if you are concerned about it, please wash it or cut off that part before eating.


(3) Handling of returned goods caused by our company

・Please contact the following e-mail address about the reason for your return request.

    *Please take a photo of the product and attach the image.

    TEL: 098-988-5063

​ Email:

・We will bear the return shipping fee only if it is caused by our company.

・After confirming the actual product, we will exchange it for a non-defective product or issue a refund.

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